Data Privacy Policy

At Heat Up Solutions, we are committed to maintaining the trust and confidence of our clients. This Privacy Policy details how we treat the data you share with us, especially the sensitive architectural blueprints and project specifications required to deliver our CAD drafting services.

1. Information We Collect

We collect information necessary to perform our underfloor heating design services. This includes:

• Contact Information: Name, email address, phone number, and company details provided via our contact forms.
• Project Data: Architectural blueprints (PDF, DWG), building specifications, heat loss requirements, and site markups that you upload or email to us.
• Usage Data: Basic website analytics such as IP addresses, browser types, and usage patterns to help us improve our digital experience.

2. How We Use Your Data

The primary purpose of collecting your data is to deliver precise CAD services. We use your information to:

• Process and engineer the underfloor heating layouts based on your provided structural plans.
• Communicate directly with you regarding project quotes, revisions, and final deliverables.
• Maintain internal administrative records for ongoing client relationships.

3. Data Protection & Confidentiality (NDA)

We treat all client blueprints and structural designs as highly confidential intellectual property.

• We are open to signing Non-Disclosure Agreements (NDAs) before you transfer any sensitive files.
• Your files are stored on secure, encrypted servers and are accessible only to our specialized CAD drafting engineers handling your specific project.
• We do not repurpose your floor plans for other clients or claim ownership of your base designs.

4. Information Sharing

We never sell, rent, or trade your personal or project data to third parties. We may share your data exclusively with trusted third-party service providers (e.g., secure cloud storage systems) solely for the technical execution of our services, provided they uphold strict data security standards.

5. Data Retention & Deletion

We retain your contact details and final CAD drawings to facilitate future projects or revisions. However, if you require us to permanently delete your raw building plans or contact information from our databases after project completion, you can request full data deletion by contacting us at info@heatupsolution.com, and we will execute it within 5 business days.

6. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory obligations. Any significant changes will be prominently listed on this page.